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Dear "WTF" Family,
First and foremost - thank you for your business and support of WearTheFund over the past 9+ years. We continue to operationally scale while staying abreast of changes in the wholesale apparel industry and global supply-chain/inventory issues due to the ongoing pandemic. In the midst of the ups and downs, and because of you, we've now generated more than $225,000 for community causes that impact us all, directly or indirectly.
Our goal is to offer the most seamless experience while giving back to the community with every order. If expectations are unmet, we always strive to make it right.
Here are a few important updates and policy reminders as we best navigate industry developments and issues in the global supply chain:
This year, we implemented a 3% +/- Breakage Policy that will impact your ordering and exact order quantities. WTF does this mean?
Completion Times. We live by client deadlines. At times, we find that the dates originally set may or may not be the actual deadline to have the project completed. We’ve never missed an event, and we’re dedicated to keeping it that way, so here’s the scoop:
Our typical standard turnaround is 15-20 business days. If you need expedited project completion and/or shipping on a certain date before our standard turnaround, rush services will apply. Like Disney’s FastPass, you have to pay a bit more to cut the line in front of other clients who’ve been waiting on their orders within the 15-20 day window. Plus, we must cover our production team's overtime to rush the order.
These are challenging times with multiple macro-economic issues impacting our industry concurrently. We're all in this together, and we'll continue to work diligently to serve you. Please stay tuned for further updates. If we haven’t spoken recently, please give me a call with any upcoming needs...or simply to catch-up! Thank you for understanding, and we look forward to hearing from you.
Sam Lewis, Founder & CEO
Tel No: 2393622401